Strategic Partnership

The most frequently asked question abroad is: how could you manage to provide support to your customers abroad being in Minsk?
 
Really, many our users are situated in Russia including big ones, with their own big programming staff.  Nevertheless,
for the years, we saved most of foreign customers despite thousand of miles' distance and  strong  competition  from software vendors from them and us.
 
The key precept of our  people  engaged in  product  support  reads:  customer  is  always  right.  When a  customer approaches us with a story  that he (she) has got  into trouble X, we  never  respond  this is unlikely true or you've probably done it wrong. When a customer wants to vary function Y, we never  try to  persuade him (her)  that  this
would be of no use for him (her) and that the function as it is satisfies everybody but him (her). We  merely  do  what
the customer asked for.That is why our clients' clients are indifferent to many thousand miles' distances separating  us.
 
Life does not stand still. Many years of programming practice proved  that  you  cannot  keep  pace  with  ever  new requirements of customers. The versatility of any application system is relative. Practically,  a bank  or  an  enterprise
must either content itself with partial automation or apply  portions  of  systems  acquired  from  different  developers.
This places a burden of enforcing interaction. There is a reasonable way out of the situation.  A bank or an enterprise must deal with a General Contractor who will be responsible for integrated automation.
 
General Contractor, or a Strategic Partner  as  we  usually  call  it,  carries  out  an  investigation  and  works  out  an
integrated automation project using CASE tools and then implements  it  sequentially  side   by  side  with  customer's Automation Department. When there is a need, we hire somebody of our partner subcontractors.
 
For any matter concerning automation, the customer must contact  its  Strategic  Partner  who is  responsible  for  the
entire automated system rather  than its  part  that  has  been  developed  and  implemented  by  the  Partner  through Automation Department. This is presently the only right way. Reliable Software, Inc. is fully equipped for acting  as a Strategic Partner to any bank or an enterprise.
Join to our 125 customers!
  
E-mail: welcome@np.belpak.minsk.by

        

Click Here to Return Back

Webmasters, contact Belarus.net support
Click Here to visit Belarus.net